Refund and Cancellation Policy.

This policy applies to Jics subscriptions and tracker devices bought by businesses from the Jics company they contract with (see Company information in our Terms). It forms part of our Terms and Conditions, and words such as "Customer", "Plan" and "Service" have the meanings given there.

You can cancel at any time from the billing page in the dashboard, or by emailing hello@jicsmotion.com from the address of one of your account's administrators.

• Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then and you will not be charged again.
• There is no cancellation fee and no minimum term, unless your order form says otherwise.
• Removing vehicles or moving to a smaller Plan takes effect from your next billing period.
• When the subscription ends you can export or request your data for 30 days, as set out in section 8 of the Terms.

Subscription fees are paid in advance. Once a billing period has started, its fee is not refunded, including for part of a period, for vehicles or users you did not use, or for an annual Plan cancelled before the year ends.

We refund in full:

• a payment taken in error, or taken more than once for the same period;
• a renewal charged after your cancellation had taken effect; and
• any amount the law requires us to refund.

If the Service is unavailable for a long time through our fault, contact us and we will consider a credit or a refund for the time lost.

Tracker devices bought from us are covered by the order or quote you accepted. If a device is faulty when it arrives, tell us within 14 days of delivery and we will replace it or refund its price. After that, faults in the hardware are covered by the manufacturer's warranty, which we pass on to you as described in section 6 of the Terms, and we will help you make the claim. Unless your order says otherwise, devices that have been installed, damaged or modified cannot be returned for a refund, and SIM and data charges already used are not refunded.

Email hello@jicsmotion.com within 60 days of the charge with your company name, the date and amount of the charge, and the reason you believe a refund is due. We reply within one business day and give our decision within 10 business days.

Approved refunds go back to the card or account you paid from, in the currency you paid in. Card refunds processed by Stripe usually appear within 5 to 10 business days; refunds through Paystack or Flutterwave follow their own timescales.

If you think a charge is wrong, please contact us before raising a dispute with your bank or card issuer. We can usually put it right faster, and a dispute does not stop you from also asking us directly.

Email hello@jicsmotion.com.

Plaman Engineering Limited Company (Wyoming filing ID 2026-002096141), 30 N Gould St Ste R, Sheridan, WY 82801, USA.

If you contract with Plaman Engineering Limited, its address is under Company information in our Terms.