Acceptable Use Policy.

This Acceptable Use Policy ("AUP") sets out how the Jics platform may and may not be used. It applies to every user of the dashboard, the operator application, and the customer tracking link, and forms part of the Terms of Service.

You may use Jics to:

• track vehicles your organisation owns or operates,
• plan, dispatch and monitor trips, and replay completed ones,
• manage operators, geofences, alerts and customer deliveries,
• confirm handover through the delivery link the recipient opens (photo, signature, one-time code), and
• integrate Jics with systems for which we publish or grant integration support.

Use must be lawful, must respect the rights and dignity of operators and customers, and must comply with the agreement between the customer and its service provider.

You must not, and must not permit any user to:

• use the platform for any unlawful purpose, or to facilitate one;
• track an individual without proper authority — see section 4 below;
• access, attempt to access, or scrape data outside your tenant;
• reverse engineer, decompile or disassemble the platform except where allowed by law;
• circumvent, disable or interfere with platform security, rate limits or audit logs;
• load malicious code, malware, or content that infringes third-party rights;
• send unsolicited communications using customer tracking links or operator contact details;
• resell or redistribute the platform without authorisation;
• record a vehicle's cabin, listen into it through a camera call, or record sound from a driver's phone, without telling the people concerned as the Terms require;
• use remote engine control on a moving vehicle, to endanger anyone, or as a way of putting pressure on a driver;
• use the platform in a country or region under a comprehensive embargo, or by or for a person on a government sanctions list, or otherwise in breach of export-control or sanctions law; or
• use the platform to harass, threaten or harm any individual.

Jics primarily tracks vehicles, but vehicle data, camera footage and driving scores can identify a driver. Where you track employees or contractors, you are responsible for complying with the employment, privacy, data protection and surveillance laws of every place where your vehicles operate and your people work — for example data protection laws such as the EU and UK General Data Protection Regulation, the California Consumer Privacy Act and the Nigeria Data Protection Act 2023, and US federal and state laws on electronic monitoring, vehicle tracking devices and recording conversations. In every case:

• tell people in writing what is tracked or recorded, why, and for how long, before it starts — the driver tracking notice in the dashboard is a ready-made way to do this;
• where the law requires it, consult employee representatives (such as a works council) and carry out a data protection impact assessment before you start;
• get any consent the law requires — in some places, including several US states, everyone whose voice may be recorded or listened to must agree before sound is recorded or a call into the cabin is opened;
• show the control room only on screens that people without a need to see it cannot see;
• put a visible notice in any vehicle whose cabin is recorded; and
• never rely on a position, a camera event or a score alone to discipline someone.

Customer tracking links show a vehicle's position to the recipient only for the duration of their delivery.

The operator app is designed to surface what an operator needs to know without distracting them. Operators must not interact with the app while a vehicle is in motion. Admins and fleet managers must not pressure operators to do so, and must respect local laws on mobile device use while driving.

Customer tracking links are intended for the recipient of a specific delivery and expire at completion of the trip plus a short window. They must not be used to broadcast a vehicle's position to anyone other than the intended customer, nor for marketing or harassment.

Each tenant's data is isolated by design. You must not attempt to enumerate, read, write or otherwise access another tenant's vehicles, trips, customers, alerts or telemetry. Discovered cross-tenant access — accidental or otherwise — must be reported to us immediately.

Do not interfere with or compromise the integrity, performance or security of the service. Do not run penetration tests, scans or fuzzing without our prior written authorisation. Responsibly disclose any vulnerability you discover via the contact below; we will work with you in good faith.

If you believe someone is violating this policy — phishing using a tracking link, cross-tenant access, misuse of operator telemetry — please report it to hello@jicsmotion.com. We treat reports confidentially.

We may investigate suspected violations and take any action we consider appropriate, including warning the user, suspending access, or terminating the account. Where reasonable, we will give notice and an opportunity to cure before taking action. Suspected criminal activity may be reported to authorities.

We may update this AUP from time to time. Material changes will be communicated through the platform or by email. The "Last updated" date at the top reflects the most recent revision.

Questions about this AUP can be sent to hello@jicsmotion.com.